Order statuses explained

Each order moves through a predictable set of statuses. Here's what each one means:

StatusWhat it meansOn holdWithin the cooling-off window or manually held. Still fully editable.Pending paymentAwaiting charge against your balance before production starts.In productionPrinting and assembly underway. Edits are limited from here.Quality checkItem is being inspected against your mockup.ShippedDispatched — a tracking number is attached and synced to your store.DeliveredCarrier has confirmed delivery to the recipient.CancelledOrder was cancelled before production. No charge applies.

Editing windows: You can freely edit orders while they're On hold. Once an order is In production, address and item changes are no longer guaranteed.